Welcome to Lucy Pens! By using our website and purchasing products, you agree to the following Terms and Conditions. Please read them carefully.

1. General Information

Lucy Pens is a company that provides office supplies. By accessing our website and purchasing products, you agree to comply with these Terms and Conditions, as well as our Privacy Policy.

2. Order and Payment

  • Cash on Delivery: We only offer Cash on Delivery (COD) as the payment method. Payment is to be made in cash at the time of delivery.

  • Order Confirmation: Once you place an order, you will receive an email confirming the receipt of your order. Please check your order details carefully.

  • Order Cancellation: You can cancel your order before it has been shipped by contacting us at [email protected].

3. Shipping and Delivery

  • Delivery Time: Delivery times may vary depending on your location. We will notify you of an estimated delivery time after your order is confirmed.

  • Shipping Costs: Shipping costs will be calculated at checkout and added to your order total. Delivery is available only within the areas we serve.

  • Undelivered Orders: If you are not available to accept delivery, you may be contacted to reschedule or resolve the issue. In case of repeated failed deliveries, your order may be canceled.

4. Returns and Refunds

  • Returns: We accept returns only for defective or damaged products. If you receive a defective product, please notify us within 7 days of receiving your order.

  • Refunds: As we only offer Cash on Delivery, refunds are not applicable. If there is an issue with your order, please contact us, and we will resolve the matter promptly.

5. Product Availability

While we strive to ensure that all products are available as listed on our website, sometimes products may be out of stock. In such cases, we will notify you as soon as possible and offer alternatives or cancel the order upon your request.

6. Intellectual Property

All content, including but not limited to logos, images, and text, on the Lucy Pens website is the property of Lucy Pens and is protected by copyright laws. You may not use any of the content for commercial purposes without our express written consent.

7. Limitation of Liability

Lucy Pens is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability is limited to the purchase price of the product.

8. Privacy and Data Protection

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

9. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and by continuing to use our website or making a purchase, you agree to the updated terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]