At Lucy Pens, we strive to ensure that your order is processed and delivered to you as efficiently as possible. Please review our shipping policy below for all the necessary details regarding your order.

1. Order Processing

  • Processing Time: All orders are processed within 2-3 business days of receipt. Orders placed after 3:00 PM or on weekends/holidays will be processed the following business day.

  • Order Confirmation: Once your order is processed, you will receive a confirmation email with shipping details and an estimated delivery time.

2. Shipping Method

  • Delivery Service: We work with reliable local courier services for all deliveries. The shipping method is standard ground delivery.

  • Shipping Areas: We currently offer delivery within the regions we serve. Please check the availability of delivery services in your area when placing an order.

3. Shipping Times

  • Estimated Delivery Time: Delivery typically takes between 5-7 business days depending on your location. The exact delivery time will be provided after your order is confirmed.

  • Delays: While we strive to deliver your order within the specified time, please note that occasional delays may occur due to weather conditions, courier issues, or other factors beyond our control. We will notify you if there are any significant delays in your order’s delivery.

4. Shipping Costs

  • Shipping Fees: Shipping costs will be calculated at checkout and added to your order total. The shipping fee will depend on your location and the size of your order.

  • Free Shipping: At certain times, we may offer free shipping promotions. Please check our website for updates on any ongoing offers.

5. Delivery and Acceptance

  • Cash on Delivery (COD): As we offer COD (Cash on Delivery) as our only payment method, you will need to make payment in cash when your order is delivered.

  • Failed Delivery: If you are not available to accept delivery, the courier may attempt to reschedule or contact you to resolve the issue. If multiple delivery attempts fail, your order may be canceled.

6. Tracking Your Order

  • Once your order is dispatched, you will receive a tracking number (if available) via email to monitor your shipment’s progress.

7. Shipping Address

  • Please ensure that the shipping address entered at checkout is accurate. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at the time of purchase.

8. International Shipping

  • If you are outside of this area, we do not offer international shipping at this time.

9. Contact Us

If you have any questions regarding shipping or if you need assistance with your order, please contact us at:

Email: [email protected]

We appreciate your business and are committed to providing you with the best possible shopping experience!