At Lucy Pens, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Personal Details: Name, address, phone number, and email address.

  • Order Information: Product details, quantity, and delivery address.

  • Payment Information: Since we only offer Cash on Delivery, we do not store any payment details.

2. How We Use Your Information

We use your information for the following purposes:

  • Order Processing: To process and deliver your orders.

  • Customer Support: To respond to your inquiries and provide customer support.

  • Improvement of Services: To enhance your experience and improve our website and products.

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your details with trusted third-party delivery services solely for the purpose of fulfilling your order.

4. Data Security

We take appropriate measures to protect your personal information and ensure its security. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Opt-Out Instructions

If you no longer wish to receive promotional emails or marketing communications from us, you may opt out by following the instructions included in the emails or by contacting us directly.

To opt out, please email us at: [email protected]

6. Cookies

Our website may use cookies to enhance user experience and gather anonymous data about site usage. You can adjust your browser settings to disable cookies if preferred.

7. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. 

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]